Frequently Asked Questions
Everything you need to know about our premium wool products and services.
What types of wool do you carry in your shop?
We specialize in high-quality natural fibers, including Merino, Alpaca, Cashmere, and British wool blends suitable for both knitting and home decor projects.
How long does shipping take for my order?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days via our carbon-neutral shipping partners.
Can I return yarn or wool products if the color isn't right?
Yes, we offer a 30-day return policy for unused, unopened skeins in their original condition. Please note that digital patterns are non-refundable.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your wool products ethically sourced?
Absolutely. We pride ourselves on working exclusively with suppliers who follow strict animal welfare standards and sustainable farming practices.
How should I care for my wool items to ensure they last?
We recommend hand-washing in cool water with a gentle wool-safe detergent and laying flat to dry. Avoid wringing or tumble drying to prevent felting.